What payment methods do you accept?

You can make payment using Visa, Mastercard or American Express. You can also use 29 other payment methods such as Paypal, Discover, JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, etc. We do not accept bank cheques, wire transfers or cash payments.

If you have any questions, please feel free to contact us at any time via the following methods.

Email: contact@esirra.com

Can I adjust the price of my products?

As a retail enterprise, our prices may be adjusted according to trends, inventory levels and consumer demands. Therefore, we are unable to refund the price difference.

If you have any questions, please feel free to contact us at any time via the following methods:

Email: contact@esirra.com

Why does the price change when making the payment?

The prices shown on our website only refer to the value of the product itself. However, during the checkout process, the shipping cost may be included in the total price. If the difference is significantly higher than expected, please contact us via email: contact@esirra.com. We will be more than happy to verify it for you.

My payment was rejected - what should I do?

If you encounter any problems during the checkout process, please carefully review the details and follow the instructions below.

Error message

Please make sure you have entered the correct detailed information.

If all the information is correct, please contact your bank to ensure there is no problem with the card.

If there are no issues as mentioned above, please contact us to submit the detailed information and we will conduct further investigation.

To help us solve your problem, please provide as much of the following detailed information as possible.

What operating system do you use (such as iOS, Android, Windows Vista, Mac OS X)?

What is the internet browser you are using (such as Internet Explorer 8, Firefox, Safari, Chrome)?

What payment method did you try (such as PayPal, Visa)?

The description of the problem and the time when it occurred

If you received an error message, please include it in the message sent to us

Payment was rejected

If your credit card or debit card is declined, please check the following:

Card expiration date

If the billing address on your card statement is different from the one you provided during checkout.

If the above methods do not work, your credit card company or bank will provide more information. If you use PayPal and your payment is declined, please contact PayPal directly.

Will my order be charged with sales tax?

Sales tax is a tax levied on the supply of goods and services. You may also be familiar with Value Added Tax (VAT) or Goods and Services Tax (GST), depending on where you live. Unfortunately, Buddha Stones cannot control the tax rates in different countries. Sales tax will be automatically applied to your Buddha Stones order according to the regulations of each state.

Do I need to pay import taxes/fees for international orders?

We do our best to ensure that you do not have to pay any additional import taxes or tariffs, but sometimes this is beyond our control.

If you are charged additional taxes, you will have to bear them yourself. Regrettably, ESIRRA is unable to inform you of the taxes that may apply to international freight. We are not responsible for any taxes applicable to your package.

If you need more accurate information, we suggest that you contact the local customs office to avoid any unexpected expenses.